Help Center

Check out our help centre for answers to the most common questions about our services and products. If you can't find the answer you're looking for or if there is something you want to ask us directly, please do not hesitate to reach out through our contact page and we'll get back to you as soon as possible.
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Contact Us

How do I contact Customer service?

We are available by email at We can also use our contact page directly on our website.

I sent an email to, when can I expect an answer?

We will typically reply within 24 to 48 hours, excluding weekends and public holidays, when we will check your message the next working day.

Order and Returns

Is the item I want to order in stock?

If you can see an “Add to Basket” button on a product page then the item is in stock.
If an item is out of stock, you'll see an “Out of Stock” notice and you won't be able to add it to your basket. Sign-up to our newsletter to stay up to date on our new items and back in stock products.

Are items in my basket reserved?

Items in your basket will become yours when you complete your checkout. Until that moment they can't be reserved. Therefore, time is the essence :)

Do you offer a first order discount?

We do offer order discount. To benefit from it, sign-up to our newsletter and we will send you the discount code via email. Join our Loyalty Programme to enjoy even more offers and discounts.

My order is a gift. Will the recipient see the prices of the items?

Our delivery summary in your order doesn't display the items’ prices. They only contain a summary of what is in the package.

Can I order by email?

We only accept orders placed on our website.

When is my order confirmed?

Your order is confirmed as soon as it appears in your account under Order History. You will also receive a confirmation email containing your order number, summary of the items ordered and a payment confirmation.
If after several hours you still haven't received your order confirmation via email, you can email us and we'll be happy to check your order status for you. Sometimes emails can be stuck in your junk inbox, so please also have a look there.

Where can I find the details of my order?

If you have an account with us, you can find the details of your order, but also previous orders, by logging onto your Eeny Meeny account and going to the section Order History. If you do not have an account with us, you can find your order details in the email confirmation sent to you. Please check your junk emails if you can’t find it before contacting us via our contact page or at

I would like to change my order

Unfortunately, we won’t be able to remove or add any items from your order once it is confirmed. If you wish to return one or more items after delivery, please go to our Deliveries & Returns page to find out more about our returns policy. If you want to add something, you can place a second order within the hour following first order, then send your order number to us via email at We will refund you the shipping costs and combine your two orders at shipment.

I made a mistake with my delivery address. Can I change it?

Depending on the progress of your order, it may still be possible for us to change your delivery address. Please contact us as soon as possible via If the order has already been dispatched, we will no longer be able to change it. We will have to charge shipping fees again to resend your order to the correct address (even if it was sent as free delivery). The standard shipping rate will be applied.

How is my order packed?

The items are presented in their manufacturer packaging. The order is then packed in a standardised box for shipment.

How can I track my order?

Once your order has been confirmed and carefully prepared, you will receive an email to confirm dispatch with a link to track your parcel. You can also see the status of your order in your Order History available via your Account Page. Connect to your Account by clicking on the top right corner Account Icon.

How long will my order take?

It all depends on the delivery method you have chosen and the country you wish to be delivered to. To find out more, please go to our Deliveries & Returns dedicated page.

I ordered something from Eeny Meeny this weekend. When will I receive it?

Orders placed over the weekend or bank holidays will be sent the next working day. If you opted for express shipping, please note that orders placed on Friday may not arrive until Monday and orders placed on Saturday may not arrive until Tuesday.

I want to change my delivery method

This is not possible once your order has been made.

Is it possible to delay my delivery?

If there is any option to delay or reschedule delivery, it will depend on carrier. Where available, options be displayed through the relevant tracking page.

I would like to cancel my order

If your order has not yet been processed, it is possible for us to cancel and refund your order. In this case, please contact us as soon as possible via email at Please note that during working days, we aim to dispatch the same day all orders placed before 1 pm.

My order returned to Eeny Meeny

If by mistake your address details are entered incorrectly and shipped, or if the order is sent back to us because it couldn’t be successfully delivered to you, we will have to charge shipping fees again to resend your order (even if it was sent free delivery). The standard shipping rate will be applied.

My parcel seems to be missing or lost

In the unlikely event where your order seems to be lost or stolen, please contact us via email at with your order number. We will contact our courier partner to check status and hopefully resolve the issue.

I have returned an item. When will I be reimbursed?

The total processing time for refund is up to 15 working days. Please check our Deliveries & Returns page for more details.

I would like an exchange, not a refund.

We are sorry, but we currently cannot offer exchanges.

I've received a faulty item

We are very sorry to hear this. We make sure that every single item we stock is carefully curated and inspected before it goes out the door, but we know that sometimes things don't quite work out the way we imagined them would. As such for faulty items, all returns (local and international) are free, and we will proceed to refund without delay. Please refer to our Deliveries & Returns page for more details on process.


How do I create an account?

Click in the top right corner of our site on the Account Icon and then click on “Create an Account”. Once you have created an account, you will have access to your current and past orders, your favourites, but also your personal information and your Meeny Squad points status (Eeny Meeny’s Loyalty Programme).

Do I need to set up an account to place an order?

You can place an order as a guest. However, if you set up an account you will be able to access your orders history and billing and make your shopping experience easier in the future. Also, with an account, you will be able to build up your points and enjoy the benefits of the Meeny Squad (Eeny Meeny’s Loyalty Programme).

How can I access my account if I have forgotten my password?

Go to the login page and click on “Forgot password?”. You will immediately be sent an email to reset your password.

I can no longer connect to my Eeny Meeny Account

You may well not have created an account, even if you have ordered from us before. If this is the case, you just need to create one. Go to the top right corner of the site and click on the Account Icon and then “Create an Account”. If you already have an account with us, try to reset your password. If you are still stuck, send us an email at via email at

How do I join the Eeny Meeny Loyalty Programme (Meeny Squad)?

When you create an account with Eeny Meeny, you join our Meeny Squad and start building up your points and enjoying your benefits. You can access your Loyalty benefits by clicking on the "Loyalty" icon at the bottom right of the website. You can also simply subscribe to our newsletter from the home page of the site at the bottom left: enter your email address in the box provided and click on “Subscribe”.

How do I delete my account?

How do I delete my account? Answer: Send us an email at if you wish to delete your account. Please note that if you delete your account, your orders history will be deleted too. We will be sad to see you leave!


I placed an order, when will my account be debited?

Your payment method dill be charged a as soon as your order has been confirmed. Your order is confirmed as soon as it appears on your Orders History on your account and when you have received a confirmation email for your order.

How do I make a payment on your website?

We offer the most common payment methods, including Debit and Credit cards (Visa, Mastercard, Maestro, American Express, Discover, Diners Club), Wallets (Apple Pay, Google Pay, Paypal, Shop Pay), as well as iDEAL and Bancontact.

Is your website secure for payments?

Yes. All purchases with us are processed through Shopify payments, fully encrypted and SSL secured. The padlock you can see in the address bar in your browser confirms that any transmission is encrypted. We never store your payment information on our website at any point before, during or after your purchase process, and it is never fully accessible to us.

My payment didn't go through, but you seem to have charged me.

In some cases, you may see a notification or a charge appear on your bank account for a transaction that appeared as declined on our website. In those cases, money is usually not debited, and any charge on your bank account should disappear within a few days. Should a charge for a declined transaction remain after more than 7 days, please get in touch with us, and we will resolve it immediately.

What is Secure Customer Authentication? Why does my bank require it?

Strong Customer Authentication (SCA) is part of the Payments Services Directive 2 (PSD2) and aims to make online payments more secure by reducing fraud. To increase the security of remote payments, PSD2 requires banks to request two or more factors for so-called ‘strong’ customer authentication, relying on either: something a customer knows (e.g. a PIN or password), something a customer has (e.g. a token or device), something a customer is (e.g. fingerprint or voice recognition). For a card payment, it relies on 3D-Secure which requires the customer to authenticate a transaction usually through a code sent by SMS or an in-app or biometric validation, providing greater certainty that the transaction is legitimate.

I have a promotional code, where do I use it?

When finalizing your basket at checkout page, you can insert your promotional code in the discount code section and click “Apply” to benefit from your offer. 

I have confirmed my order, but I forgot to add my promotional code

Once the order has been finalised and you received your confirmation email, it is no longer possible for us to add a promotional code a posteriori. Save it for next time!

Can I combine several promotional codes in my order?

Our offers are not cumulative.